Payment Method: We accept certified checks , money orders and credit card payments. Because Shellae is a registered company in Iowa, Wisconsin, and Minnesota, sales tax will be collected for those states.
Minimum Order: We have none.
Shipping: We will contact you when product is shipped. We will provide you with a tracking number and approximate date of delivery. When possible, we use the US Postal flat rate service.
Returns: If you have to return an item, please use the following procedures:
(Please note: Return items must be received within 30 days of original shipping date. A 10% restocking fee will be charged for items returned without cause or refused or unclaimed packages including shipping costs.)
When you receive your shipment: If there is any visible damage or you discover hidden damage, please contact the shipping agent (post office of motor carrier) immediately advising them of the problem. Then contact us. We will resolve the problem with your satisfaction.
Minimum Order: We have none.
Shipping: We will contact you when product is shipped. We will provide you with a tracking number and approximate date of delivery. When possible, we use the US Postal flat rate service.
Returns: If you have to return an item, please use the following procedures:
- Use good packaging, adequate packing material, and insure the package.
- If you don’t have original invoice, give approximate date and location of purchase.
- Write a brief description of the problem.
- Shellae will contact you and work with you to fix the problem.
- Address the package to Shellae Fine Arts & Crafts, Post Office Box 725, Charles City, IA. 50616.
(Please note: Return items must be received within 30 days of original shipping date. A 10% restocking fee will be charged for items returned without cause or refused or unclaimed packages including shipping costs.)
When you receive your shipment: If there is any visible damage or you discover hidden damage, please contact the shipping agent (post office of motor carrier) immediately advising them of the problem. Then contact us. We will resolve the problem with your satisfaction.